SNOW keeps some of your personal information in a secure way for specific reasons. All of which concern you.
We use this personal information to upgrade your user experience on our e-shop while protecting your data.
After 3 years of inactivity, your personal information will be automatically deleted.
At SNOW, we protect 100% of our customers’ confidential information as well as those of our visitors.
How do we use your contact details and your name?
We need your identity, your postal address and your e-mail address to have your order delivered.
This information helps us sending you useful information by e-mail (order upgrades, delivery information...).
Your contact information is also important as it helps us detecting frauds to protect you against them.
How do we use your birthday date?
Your birthday date helps us keeping minors safe and detecting frauds to protect you against them as well.
How do we use your gender information?
We use your gender information to facilitate your user experience on our e-shop as well as to direct you more rapidly to the products you’re looking for.
We also need this information to send you e-mails (newsletters) which will interest you.
Your payment information
Our website pays a very special attention to the issues of security concerning online payments.
Your bank information is treated and stocked only by our bank: CREDIT AGRICOLE and are never in the hands of SNOW.
How do we use your contact history?
We need your contact details to provide you with the best customer service and to give you all the help you need.
How do we use your buying history?
We need your buying history to deal with returns but also to provide you with the best customer service to give you all the help you need in case you need assistance.
How do we use the information concerning your navigation on our e-shop whether you use your phone or your laptop?
This concerns the information you give us when you navigate on our e-shop as your IP address, the type of material used as well as the way you interact with our e-shop.
We need all this information in order to upgrade our e-shop and provide you with the best user experience online.
SNOW doesn’t force you in any way to give us this information. Please know that you have the right and the possibility not to do so. But know that it is possible that you won’t be able to process with your order.
Sharing your information
SNOW does not sell your personal information (nor your name, postal address, e-mail address or bank details).
In order to provide you with the best service available, we share your data with the companies which take care of your order such as :
• Warehouses, order packers, delivery companies as well as the payment providers
• The people in charge of making our e-shop work, as well as police authorities and fraud prevention agencies
Newsletters
In the case you authorize us to do so, we will send you newsletters by e-mail in order to keep you informed of our news and to make you discover our new products.
How to stop receiving newsletters from us?
You can stop receiving our newsletters whenever you want to. To do so, all you need to do is click on the “unsubscribe” link at the bottom of every newsletter you receive from us. Once it’s done, we will update your profile to make sure that you won’t get them anymore.
Keeping your information
We keep your personal information as long as your account exists. After 3 years of inactivity on your SNOW account, we will delete it as well as your personal information.
We use this information to comply with legal and regulatory obligations as well as to resolve disputes, prevent frauds and abuses or implement our terms and conditions.
Cookies
A cookie is a file stocked by a website on your computer or on your cellphone in order to gather the data concerning your navigation on this website. The cookies used on our e-shop allow us to identify the services and categories that you’ve visited. We use these cookies on our e-shop to facilitate your experience on it as well as to enhance our services.
Your rights
You have many rights concerning your personal information. Here is a list of these rights:
Firstly, you have the right to access the personal information that SNOW has on you and you have the right to be informed on how we use it.
In the case we have any false information on you, you can correct it by logging in on your SNOW account.
You have the right to ask us to delete your personal information or to stop using it in certain occasions.
You can stop receiving our newsletters whenever you want to (all you need to do is unsubscribing yourself directly at the bottom of every newsletter you receive by e-mail).
You have the right to file a complaint to your national data protection regulator.
We reserve the right to modify this page depending on the evolution of the way we process your data.
In the case we do, we will communicate about it on our e-shop or by e-mailing you so that you can get all the information you need on these changes.
